Automation · Local classification
Automated email routing
Identify the intent of an incoming email, estimate its priority and recommend the next action to speed up the triage of a shared mailbox without sending its content to an external service.
A message arrives in a shared mailbox or business intake channel.
Transparent rules look for useful signals in the text.
The message receives a category, priority level and confidence score.
The next processing queue and expected action are made explicit.
Business context
Shared mailboxes often receive very different types of requests: billing, incidents, sales enquiries or internal matters. Reading and redistributing them manually takes time, creates delays and makes processing dependent on individual practices.
Challenge
How can each message be routed quickly to the right recipient while keeping the logic understandable, verifiable and compatible with human validation when the outcome is uncertain?
Approach
This demonstration uses a deterministic classifier running in the browser. It compares the text with groups of business terms, selects the best represented category and assigns both a destination and an action. This simple approach makes the reasoning visible and clearly distinguishes a proof of concept from a production system.
What the demo shows
The result shows the detected category, priority, recommended destination and the terms that contributed to the classification. The displayed score measures the strength of the triggered rules: it is not a statistical probability.
Entirely local processing: the entered text stays in this browser and is neither sent nor stored.
Routing result
Indicative score based on the triggered rules.
Business value
From demo to production
In a real environment, this logic can be connected to email, a ticketing tool or a CRM. The rules can be supplemented by a classification model, with logging, confidence thresholds, error monitoring and a validation workflow suited to the data being processed.
Going further
The same principle can qualify customer requests, feed a support process, distribute documents or trigger a workflow while retaining control rules suited to the business context.